Payments are facilitated by our secure payment processing partner (Payfast). We will also accept credit & debit cards (Mastercard & VISA) and Instant EFT.
Products that are in stock are delivered between 2 to 4 working days. We will do our utmost to deliver all other out-of-stock products within 7 working days, but these are estimated times only – we are reliant on quick turnaround times from our suppliers.
Should we run into any situations where stock is not available from a supplier (out of stock or recently discontinued etc.), you will be notified immediately and given the option of swapping this item or obtaining a credit voucher.
A standard R50 delivery fee will be added to all orders delivered. All orders will be delivered between 2 to 4 working days – this is from the time we have confirmation of your payment and stock availability.
Door to Door deliveries will take place Monday to Friday between 08:00 am and 16:00 pm.
DELIVERIES – Gauteng Delivery only!
A standard R50 delivery fee will automatically be added to all orders to be delivered.
We require a DAYTIME full physical address including suburb and area code for delivery. Unfortunately, we cannot guarantee specific times that your order will be delivered, but it will be from 08:00 am – 16:00 pm Monday to Friday. If you want your parcel delivered on a specific day (e.g. a Monday or Wednesday), please make a note of this when placing your order.
Upon delivery of your order, you will receive a copy of your invoice. Please check that the order is correct. You will be required to sign a duplicate copy of the invoice to confirm receipt. For verification purposes, the person accepting the delivery may be required to produce a form of identification if not the person who placed the order and will be presumed to be authorised to accept delivery on your behalf.
Should no one be in attendance at the time of delivery, the driver will keep the product and leave a notice. You will be contacted to make new arrangements for delivery or collection. We reserve the right to charge an additional delivery fee should it be required.
CANCELLATION AND RETURNS
All order cancellations must be done via firstname.lastname@example.org within 24 hours of placing the order. We will then assist you as per our cancellation policy. (Click to see Cancellations/Returns policy)
We are always happy to hear from you, should you wish to send us a message or a recommendation please contact us on: email@example.com or 011 435 0672 and ask for Carren Nickloes (Marketing Manager.)