Dear AACL-Johannesburg Hospital client,
We apologise for getting it wrong this week with the confusion around our consultation telephone number and appointment system.
As of Monday 11 May 2020 we will make both 082 892 2778 and 082 606 5708 available as hospital contact numbers with two staff members answering the numbers. All consultations, vaccinations, emergencies and sterilisation appointments for existing clients will now be strictly on an appointment basis. General emergencies will always be attended to as far as possible.
We will only see walk ins that are emergencies.
New clients need to still phone the contact numbers before they arrive. As they cannot be booked until they are on our system, they will be accommodated where we can according to appointments on the day. When they arrive, they must have the required documentation with them and have patience as they will have to wait their turn.
Please note that everyone will be required to answer health questions, have their temperature taken, must wear a mask and hand sanitise before they enter the building. They will be required to wait in their cars until called and no children are allowed on site. Only one person will be allowed into the vaccination or consultation rooms with the animal.
We thank you for your assistance in this regard as we do our best to attend to you, our community, but also safeguard the health and safety of you, our staff and the animals we care and protect.